31-Jul-05 NETFLIX EXTRA MILE PROMO 4,000 4,000

I signed up about June 15th. Got my 2 weeks free, continued in July. Miles posted end July. I'm probably going to cancel tomorrow. Getting bonus miles is very nice, but I'm very irritated with netflix service. This is probably the wrong thread to rant, but please forgive me, I really need to vent somehow!

1) I signed up for 3 dvds plan. It takes 3 days to reach me, I take 1 day to finish and mail it back, then it takes another 3 days for them to receive the DVDs and send new ones. So its 3 per week. Its going to be the same if I signed up for 1 a week plan. This isn't expensive, but I dont like the inefficiency.

2) They have been sending me DVDs from the middle of my queue !! When this happened last week, I was mildly annoyed, because I listed my queue in a certain way (btw all dvds I listed were available, and probably low demand because I watch weird stuff) because I want to watch them that way. But after receiving the 3 DVDs that were numbers 10+ in my queue, I decided perhaps I haven't been updating my queue conscientiously.

So I reordered my queue lovingly.

This week they are sending me 2 DVDs numbered 20+ in my queue, and DVD #1 also. This doesn't make sense at all.

3) So I decided to make a formal complaint. This is when I realise Netflix customer support is not easy to find! They have no email addresses listed, nor phone number. They do have FAQ, and if you happen to have a problem that's listed there, you probably will be able to find a quick solution.

So...here it is. I'm going to cancel tomorrow. But 4000 miles was relatively painless.