Originally Posted by gemac
If I'm wrong, since we know that AA reads Flyertalk, they will change their guarantee over to something very like the above, and I will be back here with my apology.
Only one of two things is going to change their gurantee and/or their modus operandi: an FTC ruling or lawsuits by a collection of State Attoneys General. The last thing they are going to do for themselves, and you, is make it easy for you to get money from them.
FT'ers moaning ain't going to do it.