I am in Los Angeles and I did not get two dines posted and was not on top of it on time. Therefore, when I went to buy a reward ticket with AA for 25,000 miles, I only had 24,550 in my account and I couldn't get the ticket. So I looked on Idine, saw that I didn't get two dines credited, called them, and they told me to send in the credit card statements and they would hope to take care of it in 7 days. That is no help to me, as my reservation will expire tomorrow and there are no more award seats on that flight.
In the end I had to buy 1,000 miles for $60, which stuck in my craw, but I learned my lesson the hard way. You have to know all the rules to play this game....