Originally Posted by wanaflyforless
Several FTers have made good on AA's claim. It is not bogus. Maybe not as user friendly as it should be...
And some four or five times. I only had trouble with one, which wasn't really AA's fault even if they handled it a little poorly initially. But in the end, it turned out fine and they apologized for the problems. I can't recall how I contacted them but I think it's through the web sales phone number.
I have been able to have them adjust the price once before ticketing (with no $50) and the other times have had to buy first. Once had to fax, others were still verifiable. Although I admit that I had my doubts, the system works if you follow the directions and let it. AA doesn't seem to be trying to screw people over from my experience. As long as everything is documented, I expect they will take care of you if you talk to them. And, as someone else said, the fine/superfine/photo setting on your fax is your friend.