FlyerTalk Forums - View Single Post - What is the most important factor in a FF program?
Old Sep 27, 2005 | 8:35 am
  #7  
bobbrownson
 
Join Date: Aug 2004
Location: Boston, MA, USA
Programs: UA 2 Million, Intercontinental Royal Ambassador
Posts: 309
Most important aspect of FF

So, what is most important to you in a FF program? The bonus miles? The priority bording? Rewards? Or is just the special feeling to say you are a "UGS" or "1K" or whatever it might be?

QUOTE]

As you mentioned it may be ego, but when I enter the aircraft I like to be recognized, addressed by name. I like getting first choice of meals. I like getting preferential treatment, espacially after almost 2 million miles on UA.
I am intensely loyal to my good customers and expect them to be equally loyal to me. It's good business. Getting no hassle Award trips and the other background perks are also important.
bb
bobbrownson is offline