10 Days Is Too Long
Assuming US property, the FFN credit and GP bonus points may be 24 or even 48 hours behind, but that is about it. The length of time you state indicates a problem. Please note the GP bonus is no longer a seperate line item as it was with the older website, but shows up on the same line as the stay in a following column. The FFN status shows up as a remark rather than the old clock screen, and is a bit harder to find and notice.
I have had very little problem with the MC FFN credit not posting, but it has happened to me. The bonus GP points are a software weak spot that often as not requires intervention. I suggest you review your account on Monday and e-mail Gold Passport Customer Service if still not there. Hyatt GP Customer Service continues to be a bright spot and fixed my last missing GP bonus issue 48 hours after I e-mailed.