As I stated in the letter it was not the fact that a mistake was made, it was the way it was handled.

As to the other issues that I brought up, I have seen many of these mentioned in other posts, so I don't think I'm the only person that been unhappy with some of the changes and decisions CO has made.

I'm not looking for CO to compensate me, I would hope that the CEO of a company would want to know about how his employees handle issues like this. I don't believe there are very many One Pass customers that feel the program has not gone down hill in the past few years.