Originally Posted by skyfly
As an America West employee my advice is to call the America West reservation line starting 9/27 when the merger is official. Although if you have a customer related problem with an existing reservation call the regular USairways number, if booking a new reservation call America West res. number. America West does not outsource its reservation offices (PHX, RNO). Apparently my understand CEO Doug Parker does not like outsourcing. THey are looking into whether to continue operating overseas or not as my understanding US is getting a lot of complaints regarding the customer service from their outsource workforce. THe res. number for AWA is 1-800-235-9292
Not so quick! If the ticket is issued on US stock (starts with 037) that ticket MUSt be chanegd thru US only! HP will not have access to that ticket number.
In regards to MAKING a NEW reservation, absolutely HP can take care of that...if the flight you want has been loaded into the HP system. This is going to be a 7 week process as we merge. The HP agent could sell the itin as an interline ticket and since we can e-ticket all US flights now, we can issue the ticket once the flights come back confirmed.
To follow up on another question, US reservation centers are in Winston-Salem, Manila, San Salvador, Mexico City, Miami (I have also heard Ft Lauderdale) and Liverpool England. HP centers are in Phoenix and Reno.
Hope that helps.