Originally Posted by channa

This is really ridiculous. As a so-called "business airline" we need to keep this in mind, that in irregular operations, CO will not do what it takes to ensure customers are taken care of.

When you combine this stupidity with their standby stupidity, there really is a real risk of your trip going afoul when booking a CO ticket.

I wonder if you'd booked the very same flights with a NW code, NW would be taking care of you right now via MSP or DTW.