Originally Posted by channa
I doubt it. I've had supervisors attempt to squash complaints by means of intimidation -- requesting ID, SSN, etc., in the hopes I'd get scared and not pursue it.
One even told me to return the complaint form to them. I just laughed and told them I'll mail it in.
I can understand asking for your name but not the rest of it. Usually, we want to know the name of the complaining passenger so that we can respond to the complaint more accurately. Otherwise, it turns into a he-said-she-said situation with no one able to resolve or correct the problem. As for turning the complaint form in, that's the best way to expedite the form. Still, there are those who insist on mailing it in, and we have our mailing address pre-printed now on our forms (didn't have it on there before).