Originally Posted by red456
I'm wondering if the TSA has had so many complaints, contrary to what we are told, that in order to try to prevent pax from filing complaints, they have set up the website and phone number, figuring that by the time a pax gets to use a phone or computer, he/she will have forgot about the incident.
I doubt it. I've had supervisors attempt to squash complaints by means of intimidation -- requesting ID, SSN, etc., in the hopes I'd get scared and not pursue it.
One even told me to return the complaint form to them. I just laughed and told them I'll mail it in.