Originally Posted by Cutisdoc
I have this problem as well- for me CO only flies through IAH for all connections. I have called the Platinum CS line and they will not re-route on Codeshare partners until flights are actually cancelled. And even then- the CS said I'd have to pay difference in fare, which is BS in my mind. Let me know if anyone gets rebooked on a partner and doesn't have to pay anything extra!
Don't get me started. If there is no availability in your special fare class on alternate flights they absolutely won't do *anything* to reroute until your flight is cancelled. At that point, being elite doesn't seem to matter much, as flights fill up fast (they're quite full these days without hurricane cancellations) and elite status means nothing to the standby list.
I knew I'd have problems both ways on my itinerary this weekend. They're only allowing one free change, so I took them up on it this afternoon for my outbound legs I figured that I'd rather have first crack at an alternate itinerary rather than wait until a few planeloads of people are all in the same boat scrambling for the few remaining seats (PHL->EWR and PHL->CLE in this case). There's almost no inventory left for my return other than via IAH. The aircraft is scheduled to arrive at SEA from IAH late Saturday night and depart for IAH at 12:30am Sunday. I doubt very much whether that will happen, but since it's not been cancelled and there's no other inventory other than a few Y seats available SEA->PHL I'm basically screwed.