Originally Posted by PHL
Thanks for that tip - I went to the link and was able to pull up the reservation and the system STILL wants a $5 fee!?!@ But it was a lot easier and quicker than calling them. I'd like the ability to exchange for a paid upgrade to F, as I"m on a full fare and F isn't that much more $$. Don't see a way of doing that, though.
you can always go to the airport but then its a $15 fee. Call back again and try maybe you can get a US based agent. I had an experience similar to yours on the phone when the SP line was closed. I was trying to change a ticket and it ended up being easier for me to just cancell the ticket online and rebook the ticket. If yours is a full fare changeable refundable ticket you could always go that route. That would eliminate teh $5 fee as well.