The follow up....

Air France have replied offering their "apologies for the inconvenience"....

Er, that's it..

So, I guess that having your bags broken into is just a hazard of travelling.

She works for the largest European aircraft manufacturer (world's biggest I think now) and, as you can imagine, flys at lot. So, she'll just be directing all her business to another airline - and advising her colleagues to as well - and telling all and sundry about the tawdry service she received from Air France.