Just a quick update. After I e-mailed back the survey, I got a response from the same guy telling me my feedback was exactly the type of stuff they were looking for and he asked for my MR number so he could credit my account. It showed up a couple of days ago:

Other Points Earned
Date Description Points
09/19/05 CY BONUS ADJUSTMENT 10,000

I'm a happy camper! ^ ^

-Mike