I am not exaggerating...this is almost word for word the call I just had trying to change a simple ticket a few weeks out from now. I called 1-800-428-4322. The language barrier seemed to get in the way too. You decide....

me: "I'd like to change flight 249 on xxx"
them: "yes...you'd like to change flight 247?"
me: "No, flight 249. on xxx"
them: "When would you like to travel?"
me: "I would like flight 233 on the same date"
them; "hold one moment please"
tick....tock.....tick....tock.....tick....tock.... .tick....tock.....tick....tock.....
them "yes, flight 233?"
me: "yes. at 430pm"
them: "ok. flight 233 at 1130am?"
"NO. F-L-I-G-H-T 233 at FOUR THIRTY P-M"
them "one moment please"
tick....tock.....tick....tock.....tick....tock.... .tick....tock.....tick....tock.....tick....tock... ..tick....tock.....tick....tock.....tick....tock.. ...
them "thank you for calling USAirways. How may I help you?"
me: "Um....are you the one that was helping me change a flight?"
them: "oh, yes. flight 233 at 1130am?"
me: "NO...430pm."
them: "Yes, that's fine. Credit card number please"
me: "this is fare doesn't have any change fees"
them: "yes, but there is a $5 phone booking fee"
me: "but I have no way to change this WITHOUT calling you"
them "Yes sir. You can change it online"
me: "No, I can't. The booking wasn't made online"
them: "hold please"
tick....tock.....tick....tock.....tick....tock.... .tick....tock.....tick....tock.....tick....tock... ..tick....tock.....tick....tock.....tick....tock.. ...tick....tock.....tick....tock.....tick....tock. ....
them: "hello, that will be $5"
me: "you know what - please just leave it as is"
them: "ok. sank you fo cawling yousayer"