budget and avis are very similar on this issue, since both are cendant controlled.
Just for reference, turn your car into avis if the avis location is still open. Also complaining will do some good in this case. If the location promises to be open to a particular hour, they should stay open. No ifs ands or buts. If my location was to close (it doesnt), the procedure is clear. If ANY customers are confirmed arrival after closing, I must stay open. But for returning cars, I MUST stay open with voice confirmation of pending car ONLY TO THE POSTED HOURS.
As a manager if you complained for this issue, I wouldnt charge for the extra day. But thats just me.
Originally Posted by RobertTheTraveler
Sounds like the airport had shut down for the night by the time he arrived. If it had been me, I would have just driven the rental home for the night rather than racing to the airport. A 3-hour rental is the same $$$ as a 12-hour rental (or as a 24-hour rental).
Presumably, they had an "after-hours" return box.
It might be worth sending an emale to the manager. Maybe they would send you a coupon/voucher of some type, especially since they had advertised 1230AM as close time and they closed early.
As for waiting AFTER 1230AM for an "expected arrival", that might be a bit much. How long should they wait? 1AM? 2AM? What if the returnee had gotten delayed along the way and decided to just keep the car until the next morning.