I'm hoping that someone that has had experience with CX lost luggage can help me with a few questions!

I arrived in Manila on CX 905 after flying CX831 from JFK to find my luggage was lost. Baggage service in Manila said to come back tomorrow morning, and the next morning, one of the bags made it, yet the other didn't. I am supposed to come back and check the next day for the bags.

My question is, Manila's baggage service has been very vague, if I call HK baggage service at 2747-7838, would they have more information? And does anyone know their hours of HK baggage service, as I just get the message "thank you for calling cx, all lines are busy, please hold" at 11pm HKG time .

Finally, the question that always comes up: am I entitled to any compensation from CX? I understand lost luggage happens sometimes, but it is usually delivered the very next day., and the baggage service is usually more helpful with information, i.e. It is on this exact flight and will come in at this time.

Thanks for any help!

Ryan.