Due to Northwest Airline's ineptness, my husband missed his connecting flight into Nashville. It was the last Nashville flight of the day. He was able to get a flight to Knoxville so he called me and I went to budget.com and made a reservation.

At the Knoxville counter, the agent called Budget Nashville and confirmed they were open until 12:30am and told them my husband was on his way (should be a 3 hour drive... he did it faster).

He arrived prior to 12:30am and they were closed! He left the keys and car and walked alone to the main terminal where the parking shuttles had just finished for the night so he walked alone to long-term parking.

Should we complain to the Nashville manager about the early closing and poor service? Would it just be a waste of time?