Originally Posted by Bart
The point behind this digression is that the policy is sound. Yes, it can be improved in certain areas and there's the whole risk-management versus risk-avoidance thing, but the policy itself IS a good policy. The problem is with the leadership that either doesn't monitor how the policy is being carried out OR who does NOT know the correct policy. But this isn't something limited to just TSA. Not making an excuse...just an observation.
Not speaking for all the whiners y'unnerstan', but while I am critical of certain aspects of the policy I can live with it. Or I could if it were consistently applied.
An unacceptably high proportion of screeners I encounter either do not know the policy or choose not to follow it; and I don't much care if it's because such actions are condoned by the FSD/manager/supervisor/lead or simply because those screeners are idiots or bullies or both.
The bottom line, for whatever reason, is that the TSA (as an organization) lets them get away with it. Yeah I know, we're supposed to submit a complaint; I may be wrong but I don't recall anyone ever posting here who received a satisfactory response from the TSA having done so. By satisfactory I mean some tangible evidence that the necessary remedial steps were taken.
The impression that is left is that the TSA deosn't care, it doesn't have to (nod to Lily Tomlin).