Originally Posted by malgudi
My mom had her bags inspected by TSA (there's a note in the bag that says so). When unpacking, she realized that a few toiletries (1 bottle each of: body spray, skin lotion and a perfume) are missing. She is 100% certain she packed them,
so it is obvious that the TSA folks at PWM helped themselves to it
What recourse do I have?
Cheers!
Unfortunately this whole stupid "leave the bags unlocked" thing no longer makes anything obvious when it comes to checked luggage. Remember the baggage handlers, airport porters, etc also have access to these unlocked bags. Just because there is a note does not mean its TSA, OTOH I wouldn't be surprise if it was
Start filing claims and hope you hear back from someone (TSA & UA).