Originally Posted by malgudi
My mom had her bags inspected by TSA (there's a note in the bag that says so). When unpacking, she realized that a few toiletries (1 bottle each of: body spray, skin lotion and a perfume) are missing. She is 100% certain she packed them, so it is obvious that the TSA folks at PWM helped themselves to it
What recourse do I have?
Cheers!
Well, without questioning the likelihood of a TSA agent stealing some body spray, I might suggest that she file a claim with United for missing items and let them sort it out. You will have some difficulty getting in touch with the TSA.
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