Originally Posted by Gretchen
Thank you so much for explaining this. My husband and I both have E-rewards accounts but a joint Hilton account. Now I understand--thanks again.
OK try this:
Change the address on one of the e-rewards accounts and try the transfer from that account into Hilton again.
That might work.
Why I think so?
I was able to redeem awards from my wife's and my e-rewards account into our HH mutal account within the last few days. The two were done about three weeks apart.
Note the following also my wife surname is also different from mine so that may be wife it worked ( i never tried before and had it rejected as you and others have reported)
mike