If there was a redemption into the HHonors account from ANY E-rewards account within the last 90 days, HHonors will no longer allow redemption until 90 days passed. Do you have aniother E-rewards account, or does your significant other have an E-rewards account where a redemption was done into HHonors within the last 90 days? If so, you are blocked from further redemption until after the 90 day period.