<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by anandrag:
He was actually very nice and took my word for it... So instead of seat 21E (middle), I got 1B. Somewhat of improvement ;=)
Do you know where in KL handbook this benefit is described? Need to take copy or know GDS code to show/give to agents in future</font>
I always have to fight with CO for my upgrades. Page 42 in the 2003 Elite brochure specifically states that KL PEs are part of the EUA system. (read my post on KL) I have never received an EUA from CO, upon check-in I request an upgrade and show them the brochure, they try to verify the info but it takes too long time so generally they put me on the wailist and once I'm there I usually get upgraded at the gate.
NW, on the other hand, is very efficient. I suggest calling them and ask them to upgrade you manually rather than waiting for EUA. CO however says they cannot do this manually, everything is automatic.
They are also stingy about extra luggage but usually let it go through.
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KLM PE,HHonors Diamond, PC Platinum,SAS Silver