I agree. Maybe if we speak up about it, they will do something about it. I have booked tickets with them before but they have lost my business. I liked the availabilty results (F9Y9L9 etc.) to check the chances of a oversold flight. However, it has become cheaper and rewarding to use the airline websites directly - for example, NWA will give you 4,000 miles for a online purchase. They are saving money by not paying the commission to trip.com and you did not call a 1-800 number and speak to a agent.