Originally Posted by SusanDK
Thanks, everyone, for the feedback. I had an email exchange with TravelLink yesterday re: AmEx. They stopped taking it two weeks ago due to fraud and were hoping to be able to work something out with AmEx to add it again.
I asked if there was any way they were willing to take my AmEx, if I sent a signed confirmation and/or a back-up billing method. After checking with their Finance Dept, the representative emailed me back and agreed, as long as I provided a back-up card, full address and phone number.
I found this to be excellent customer service.
Susan
And this is how you gain a new customer! ^
Excellent customer service! Price is important, but customer service will always prevail as the most important to me! (Take note SAS! People will judge your airline on the basis of how they are treated on ground and in the air! They've already spent the money, and the full evaluation won't have this factor at the top of mind! If service is crap, they will go elsewhere!)