They must not like me.
I think my fastest response time has been about 5 days...even for the little stuff like bonuses.
Originally Posted by Markie
I have to say that, personally, I find their email service excellent. There again, perhaps my problems are easy.
For example, a recent stay at the Grand Hyatt Hong Kong omitted a G3 bonus. One quick email and in less than 6 hours the bonus was added.
A seperate occasion a couple of months ago, when my 1000 dining bonus had not posted, it was added within 24 hours.