FlyerTalk Forums - View Single Post - Northwest Airlines ranked last in customer satisfaction survey
Old Sep 8, 2005 | 7:19 pm
  #32  
keithguy
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Originally Posted by Radiocycle
You can't compare airlines that only fly limited domestic leisure markets against airlines that fly internationally and have alliance partners.
Suppose that this point is conceded, here's the ranking of airlines that "fly internationally and have alliance partners":

1. Hawaiian Airlines 79.9
2. Alaska Airlines 77.8
3. Continental Airlines 75.1
4. Delta Air Lines 73.5
5. American Airlines 73.0
6. United Airlines 72.4
7. US Airways 72.2
8. Northwest Airlines 72.1

Hmm... what do you know? Still last.
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