I posted before about a change to my oneworld 5 continent ticket. This charge was enforced (not exactly by choice) by the hurricane in new orleans and mississippi area as that was my route across america.

Now the company I booked with (STA Travel) say I am liable for costs in changing the ticket routing, even though I have standard insurance with them (had I had the colosally overpriced premium insurance I'd have been able to claim back the costs.)

To cut a long story short, do I complain direct to the travel company, or is there an address (email or snail mail) who I can complain to.

I know the airline didn't enforce these changes to my trip - I chose against going to New Orleans and the Gulf Coast Area, due to there being not much left there after the tragedy.

I mean, it';s hardly my fault there was a hurricane, is it?!

Ideas please!!! By the way this penalty fee is $75 admin for airline and around $30 admin for my travel company. Changes in tax will need to be covered too - which I totally understand, but the other bit is a tad harsh!!!