Originally Posted by go go girl
My family took a World Vacation Package to PEK in March.
On the return flight from PEK to NRT, our daughter was told she was upgraded as her boarding pass was scanned. She was GE when the ticket was purchased, but SE when the flight actually happened. My husband and I, both PE, were on the same flight and we did not get upgraded.
Any explanations?
Possible that even though you and your wife were both probably listed on the upgrade PPL (passenger processing list), your names were never verified...it has to be manually done via a seperate entry from your check-in entry if done by an agent. (I mentioned this in my earlier post this topic).
My second guess is that your daughter might have held a needed seat in Y, such as one needed for a person with a disability or mother and small children, therefore it became convenient to upgrade her...she was qualified for the upgrade, no doubt, but likely not at the top of the list.
Third and final guess: the gate agent noticed you and your wife shared the same last name and only one seat was available in C so you were bypassed...granted, IF this was the case, it should have been offered to one of you first.
Fourth, and distant last guess: If your daughter booked her ticket as a Gold Elite (although you stated she was Silver when the trip actually occurred), her PNR was flagged at the time of booking as a GE. If you and your wife were GE when you booked but were PE when you made the trip (I don't know that this was the case given your info), your PNR was likely still flagged as a GE record...if she checked in .01 seconds ahead of you, she would be offered the upgrade first.
Only guesses...but one of them is probably right.
