Why can't Hyatt get with the program and prioritze e-mail responses by status (like nearly every other loyalty program in the country?)

This can't be difficult to do -- and would certainly build more goodwill than the current glacial response time...

Hyatt may have great telephone customer service, but my experience with e-mail response times ranges from mediocre (~5 days) to miserable (14 days and counting this time...)

(I'm sure this has been brought up before, but I think it's worth highlighting again...)