The lack of response to this inquiry seems to be indicative of the overall unusefulness of the program. The indication from posts in this forum alone is that many other *A flyers had signed up for Ameniti, but it seems only very few did so (if not all ) to really utilize the program. I'm sorry, as219 but I cannot provide answer to your main question despite being a member myself, but like you is also interested to hear from others who have had direct contact with these concierges.