aaupgrade, thanks for the quick response. I guess I'll just have to follow the FT mantra for now though as I unfortunately can't book my own tickets online. I NEED to go through our travel agent (AMEX) and they need to book it for us. Some coporate policy that we have. Makes me miss the online booking miles bonus too!

I guess I'll just have to keep calling to see if I get any more knowledgeable people. Has anyone else here had this problem or figured this out yet?