Originally Posted by OU812
10 days to resolve is unexecusable. I would call Mr. Marriott's customer service number and explain what happened. (I don't have the number, but I am sure someone (Socrates, Chris) can provide it.)
I don't have the number at hand but call 800-638-8108 (sorry don't have the live operator number at hand either) but press 0 and ask for "Mr. Marriott's Guest Relations' Office"