Originally Posted by lallyr
Happend to my friend too in Prague. The agent asked him what the make and value was, to which my intoxicated mates reply was Gucci-Prada (was probably from TKMaxx)
Within a minute he was given a 100Euro voucher (which he lost before getting into the Taxi to the hotel)
Serves him right i guess for making up a name such as Gucci-Prada
Morale of the story is that he got his voucher straightaway. I would have atleast asked for proof from the agent to confirm that the luggage was damaged when received
A few years ago I had my luggage broken into at Schiphol. I knew this because when I got to my destination I had suddenly acquired a bottle of sun cream in my suitcase (I was only flying LBA-AMS-MST so had no need for it!) Also because I was flying within the EU, customs couldn't have opened it without me being present. It appeared it had been rifled through at Schiphol, along with somebody's else's suitcase, and I had 'collected' their bottle of sun cream.
Obviously I complained to KLM, and to cut a long story short I received a phone call from a senior customer service agent who apologised and asked an open question as to what he could do to make me happy. I was a certain number of miles short of being able to fly around the world in business (Can't remember how many exactly, and it was under the old Flying Dutchman scheme), but I asked for them and he said "OK". I was pretty happy with that. I don't think it was a massive amount of miles, but it was enough to make me happy.
Can't see you getting that service now though.