My partner, who is a more regularly AF flyer than myself, flew MAN to MUC via CDG on Monday and, upon arrival at MUC, found that both her and her colleague's bags had been broken into. On notifying the AF ground personnel, they were told there was nothing that could be done at the time (it was about 22.30) and were given a number to call the next day. They did that but were simply told to write to AF. She's back today and is FB Silver - any suggestions what she should do - or expect from AF/FB?