I wanted to share my very positive experience at the Buenos Aires Sheraton this past weekend when I could have a had a mini disaster on my hands. I injured my ankle on Friday. On Saturday morning, having a very swollen ankle and a good deal of pain, I decided I should probably seek medical attention. I called the concierge at the hotel, who told me a doctor would be at my room within one-half hour.

Indeed, the doctor came to my room on time, examined me, told me I needed x-rays, drove me to a clinic in his car, stayed with me for a consultation with an orthopaedic specialist, fit me with a contraption to imobilize my ankle (I had ruptured ligaments), gave me anti-inflammatory drugs, drove me back to the hotel and wrote out specific instructions on what I was to do as I was thisclose to surgery if I did not heed his instructions. I can't begin to explain how much it means to get this kind of treatment when you're in pain and in a foreign country and not fluent in the language.

Furthermore, I was told by the staff that I could stay as late as I needed to stay on the day of check-out without any additional charges. I just had one positive experience after another including the host at the restaurant in the hotel who told me to put my foot up on a chair - and then when he saw me in the lobby the day of check-out, made a special point of coming up to me and asking me if I was feeling better and wishing me well.

I cannot recommend this hotel enough!