Originally Posted by Efrem
The biggest problem Apple faces in the computer biz is the assumption that a "regular PC" has to run Windows. I see nothing in the original request for assistance that implies a Windows requirement. Even the current (Sept. 20) issue of PC Magazine, hardly a hotbed of Mac enthusiasts, suggests that Apple's lead in the quality race is so large that Windows users might well consider switching. Why shouldn't FTers make the same helpful suggestion?
Because no matter how awesome their quality may be, or how amazing their customer service is; a Mac is still a Mac. And you simply can not deny a steep learning curve for anyone that is not used to them. Moving from Windows to a Mac never has been easy, and never will be. No amount of customer service can make up for a totally different operating system. I know of several Linux variations with awesome customer service and a super-easy GUI, but you'll never see me advising people to move to that instead of Windows.
Face it; the biggest problem with the Mac is that it isn't Windows. And I'm willing to bet that when the Powerbook finally runs on Intel chips that people will buy them for the looks and quality, and install Windows on them.