I flew DEN-OAK this Labor Day weekend and was in 6F, the right window seat on an A319. This was a seat that I had specifically selected for the legroom, and the window views.

After I had settled in, two parents boarded with their five-year old girl and an infant-in-arms. They had been assigned, 6B, D and E. The father asked if I would swap seats with 6B. I declined. To his credit, he did not make a fuss of it. However, a flight attendant was standing nearby and almost demanded that I move: "It's a short flight," she insisted.

me: "Yes but I like this seat."

FA: "But they're a family."

me: "This was the seat I asked for and I like it."

FA (very aggressively and loud enough for a dozen other passengers to hear): "So you want to split up a family, that's what you're saying."

I was shocked at being scolded in front of so many people.

me: "Don't you use that tone on me."

FA: "Well I just did." <glare>

She then managed to find the family seats together in 7 DEF, and went into loud and public rapture about how wonderful the people in 7DEF were for moving and allowing the family to stay together, and gave them all free wine (and refills) during the flight.

Later in the flight, I went to the lavatory in the back of the cabin and after coming out, I told the FA: "I think you were very rude to me earlier. I am a frequent flier on United, and I don't think I deserve to be reprimanded in front of other passengers." She nodded.

me: "And so I think I deserve an apology." She nodded again.

me: "Do you apologize?" She said: "No."

me: "What is your name? I will contact United."

At this point, she turned to her male colleague and whispered a few words to him. He then said, "if you have a problem with her, you should bring it up with United. But we don't give out our names for security reasons."

me: "Is it United policy not to give out names?"

male FA: "Yes."

So, my questions for you, fellow FT'ers are:

1. What would you have done in similar circumstances?
2. How should I report this to UA?
3. Is there really a policy about not giving out names? I am not sure this is true. After all, the Going the Extra Mile certificates contain a space for the name of the FA or other UA serviceperson.