I made the big mistake to sign up for a 2 year contract with Cingular. The first phone was a piece of crap and I had a long wait to get a new one and the loaner they gave me was usuless. So I decided to pay some extra money for a better phone...what a mistake that was! The phone was even worse than the first one and they would not take it back and give me a new one, they "had to" send it in for repair and had to put me on a very long waitiung list for a loaner. The phone was simply not working most of the time and it was costing me too much money and time and aggravation. I finally told them here is your god*&%$ phone back. As a final insult I had to pay the cancellation fee!...I signed up with Sprint PCS, got an awesome Treo 600 and never looked back for almost 3 years. I rip Cingular ever since this experience. The funny thing was they told me several times that they "had problems with that specific phone".