There were at least two of us who sent Karen a private message about this most. Here's mine. Looks like the message is getting there.
You know our good friend NJUPINTHEAIR was the first among us to start bringing out the issue in his post titled "Hyatt GP You Are Cutting Back Too Much". With all the efforts to differentiate the Hyatt brand (the new matresses are great
and there goes many of the more dumpy locations) I wonder what the cutbacks are about. One end investing in brand image. The other taking away.
Dear TravelGuy1965,
Thank you for your message.
We are dedicated to providing the best possible service for all Gold Passport members and especially our Diamond and Platinum members. You can be assured that Gold Passport Management and our corporate office have been made aware of the concerns regarding this issue. I have asked Gold Passport Management to review these specific instances to so that I may provide more information regarding the defining factors.
If you have any additional questions, please feel free to contact me directly or call the Diamond Line at 800-400-2261.
Best regards,
Karen Smith
Gold Passport Concierge
Originally Posted by Explore
Dear Mr. Explore:
Thank you for your message.
We are dedicated to providing the best possible service for all Gold
Passport members and especially our Diamond and Platinum members.
You can be assured that Gold Passport Management and our Corporate
office have been made aware of the concerns regarding this issue and
of your specific comments.
I would like to have a very specific clarification to give you among
these various rates to hopefully alleviate some confusion among
members. For this reason I have asked Gold Passport Management to
review these specific instances to so that I may provide the defining
factors. I will e-mail you with this specific information when I
have it.
If you have any additional questions, please feel free to contact me
directly or call the Diamond Line at 800-400-2261.