<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fly co to see the yanks:
i called the electronic support desk and they told me the same thing about paper tickets.
but, i emailed CO.O.L technical support asking to have the paper tickets put on my online profile so that i could monitor my reservation. about a week later, the reservation appeared.
so, it can be done/added.</font>
Thanks, flyco for this suggestion. I emailed them on a paper ticket itinerary that broke (it was viewable before but no longer was after ticketing), and within a few hours got a response (below) and it worked! It has a new itinerary number, but the same locator number. From the sounds of CO's response you can possibly even login, go to Manage Reservations, and add it yourself.
I am not sure why you were unable to view your reservation or add it into your
profile. However I was able to add it under the Manage Reservation section and
it is now under your current itineraries. If you need further assistance
please contact our support desk at 1-800-300-1547 prompt #2. I do apologize for the
inconvenience.
Thank you for choosing continental.com.
Continental Electronic Support (800) 300-1547
Danielle Gael