Originally Posted by TXNancy
It may be easy to get awards on AA but that alone will not get me back in an AA plane. I left AA because they left me (a business class pax and a top tier elite) stranded at DFW during one stormy night after a long transpacific flight. DL came to my rescue; took my AA ticket; and put me on the next plane back to Houston. AA could have done the same but did not either it was too much trouble or they did not want to loose the revenue. The last time I few AA, I did not even bother to give them my FF number. I rather spend extra hours scoring a CO award ticket than spending extra hours stranded at DFW.
That was a nasty experience. Bottom line is that no one airline is perfect. Soemwhere sometime somehow every airline will goof up with the best of best customers. You go to DL forum and I bet you will find so many horror stories.