Originally Posted by flying MD

I will be staying at Mandarin Oriental Chang Mai for a week in October. Checked MO own website for rates and then called Virtuoso. I was told that Virtuoso amenities were not combinable with MO Chang Mai promotions, but the difference in booking directly through them, a Virtuoso agency, would be that they could VIP me as their client, and I would*receive more special attention, as opposed to just another internet booking. Any comments? Has anyone had a similar experience? If yes, please describe "more special attention". Thanks.