I'm used to US airlines using cynical, deceptive advertising (e.g. Continental calling its FF program cuts an "enhancement"), but a recent press release by JAL takes the cake. I saw a headline on the English page of the JAL web site: "JAL expands customer services in Japan." I thought, "Oh cool, I wonder what they're doing?" Imagine my consternation when I opened the press release and saw that it was an announcement that they are closing a whole bunch of city ticket offices! It takes a lot of gall to run a big headline calling this an "improvement." Of course they tried to dress it up as a positive announcement by saying that they are improving their Internet services, ticket delivery services, etc. so that their customers "don't have to visit a city ticket office." Nice try. This one stinks so bad that it even makes the US airlines' lies look good.

http://www.jal.com/en/press/0000196/196.html