to my understanding, SQ has been making a few corporate decisions to close down a few of their European offices.

They ahve also outsourced and are startignt o ourcourced all of their customer service lines outside of SQ. Performance for the SIN centre at least has been based on the number of called received, not quality of service rendered.

This together with other cost cutting measures has made me feel that SQ isn't really that good, at least as before. Even though a lot of Fter's do disagree.

Personally, im offended that such an organisation which prides itself as a highly rewarded airline and among the top could be oblivious to being sensitive to customer needs and wants.

But then again, the sad thing is that as customers, we often have no redress when such organisations decide unilaterally to chnage their customer service mentality.

cheers