<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by SHADO:
When the FA was rude, hy didn't you just say "Yes, Ma'am" and sit down. Tell the Captain what happened when you get off.
My favourite was on US AIRWAYS. They showed FOX NEWS and the FA *never* passed out headphones. Getting off, I said "Captain! Thanks for the headphones!"
On AA, if I get bad service, I just zip it and wait for my higher paid CX reservations. That gets them in the pocket.
SHADO</font>
The Pilots are not their to monitor the inflight service, nor could they care less if you got your headphones. It's true the Captain has the final say about who flies on board his airplane but the F/A's also have a say and the Pilots will back them up in almost any case, if they are worth their weight in salt that is. If the F/A's make a bad call and throws someone off the plane for the wrong reason they are the ones that will have to answer for it. The Captain merely needs to say that he/she was supporting his flight crew, which is what management expects of them.