Originally Posted by ijgordon
As stated in the SWU T&C (page 14 of EXP member guide):
It is the responsibility of the member to contact the AAdvantage department if a trip involving the use of a systemwide upgrade is canceled and reinstatement of the upgrade is required.
When I switched the reservation to an award, I asked the agent to be sure that the VIP was properly reinstated in my account. She assured me it would be done. I assumed that she possessed the necessary skills to do so.
The AAdvantage department supervisor told me they have had a number of reports of mysteriously vanishing VIPs. Mine is the best documented, in that I have their July email showing my VIP bank, which I have supplied to them. Still, it has been over 2 weeks, and the vip has yet to be reinstated.