Originally Posted by WayMaker

http://www.entertainment.com/save/travel/united

3. Conflicting published rules regarding routing.
The rules in UA's computer system state clearly that only round trips on UA/TED/UAX can be discounted with the Entertainment book. But on the back of the 2005 certificates there is a parenthesis in the routing item which says: "(Open jaws and circle trips are allowed too!)" IIRC. I've had a couple of open jaw or circle trip itineraries this past year. Telephone agents refused to budge from what their computer screen was saying. I was forced to go to my home base ticket counter, where they were incredulous, but couldn't argue with the fact that in 6 pt type the certificate clearly allowed open jaw routing. I haven't seen the 2006 certs yet to verify what the wording will be, but watch for this. If you need open jaw tickets, plan on spending some extra time at a ticket counter.